PAVOL KUTAJ Senior Support Engineer
phone: +420702152552
email: pkutaj@gmail.com
web: pavol.kutaj.com
blog: pavolkutaj.medium.com
location: Brno, Czech Republic (working 100 % remotely)

NOW (Q4/2024)

  • Bash/Python scripting to automate the ops processes for the rest of the Technical Support team
  • Mentoring the rest of the junior team and assuring newly rolled features are supportable
  • Owning Snowplow’s mass-rollout process to hundreds of enterprise customers
  • Responsible for incident management, running post-mortems and post-incident reviews with customers
  • Providing technical support to TAM/Sales team during onboarding/pre-sales process
  • Optimizing Kubernetes configuration for apps running on EKS/GKE
  • Docker image creation for internal automation toolage
  • Snowplow pipeline deployment processes (Python/bash/HashiCorp stack)
  • Configuration of Terraform drift mechanisms and alerting (OpsGenie)
  • Building dashboards for SLA/SLO breach analysis (SQL in Redash/Preset)

EXPERIENCE

Senior Support Engineer

  • Snowplow Analytics
  • 2020-ongoing

.NET & Powershell Senior Support Engineer; KB quality assurance

  • Avolin, Pivotal CRM
  • 2019-2020

SAP BW/BI Support Engineer; KB creator/owner

  • HeidelbergCement Group
  • 2017-2019

L2 Windows Support Engineer with German; KB creator/owner

  • HeidelbergCement Group
  • 2015-2017

L1 iOS Support Engineer with German

  • Infosys BPO
  • 2012-2015

WEB DEV SIDE PROJECTS

Tool Name Description URL
Python jirc Create a jira card from CLI https://github.com/pkutaj/jirc
Powershell mv Personal History of Software https://github.com/pkutaj/mv
Powershell z4v Zettelkasten 4 VSCode https://github.com/pkutaj/z4v
Python md2med Markdown → Medium publisher https://github.com/pkutaj/md2med
Powershell kronCLI CLI markdown Journal https://github.com/pkutaj/kronCLI
Drupal website Corporate IT department http://gitc.heidelbegcement.com
Wordpress website Venetian Glass Art http://syin.eu
Wordpress website Dermatologist http://iderma.cz
Wordpress website Psychotherapeutic Association http://csgt.cz

EDUCATION

Charles University Central European University
2005-2009 2009-2011
Faculty of Humanities Department of Modern History
B.A. degree; graduated with honors M.A. degree; graduated with honors

SKILLS

Human languages

  • Slovak native
  • English C2
  • Czech C2
  • German C1 certified, currently not used

Programming languagues sorted by usage

Tools and Frameworks

  • Vim
  • Kubernetes
  • Docker
  • Snowflake
  • AWS/GCP Services
  • Advanced Grafana dashboard building
  • Advanced git + GitHub (actions, too)
  • VBA Scripting + advanced Excel <3
  • Visual Studio Code
  • Hashicorp Infrastructure as Code (Terraform; Consul)
  • Chrome & Firefox Developer Tool Debugging
  • Atlassian stack (Jira, Confluence, OpsGenie) + Zendesk
  • Windows debugging (Sysinternal Tools)
  • WordPress and Drupal theming
  • Google Apps Engine, Google Apps Script
  • Node.js