PAVOL KUTAJ Technical Support Engineer with a Passion for Python & Docs
phone: +420702152552
location: Brno, Czech Republic (working 100 % remotely)

NOW (Q1/2022)

  • writing python scripts for syncing the internal Knowledge Base documents with Zendesk Guide
  • writing Knowledge Base documents in markdown / Visual Studio Code
  • writing Bash scripts, currently implementing Snowplow Tracking CLI for infrastructure monitoring
  • writing blog to share my notes/playbooks on medium
  • writing up a read-list of 2022
  • sharing some of my side projects on github
  • in 2022, I am focusing on leet code problems
  • if so inclined, see my public LeetCode profile


Data Collection Support Engineer; KB owner (AWS dominated SaaS)

  • Snowplow Analytics
  • 2020-ongoing

.NET & Powershell Support Engineer; KB quality assurance

  • Avolin, Pivotal CRM
  • 2019-2020

SAP BW/BI Support Engineer; KB creator/owner

  • HeidelbergCement Group
  • 2017-2019

L2 Windows Support Engineer with German; KB creator/owner

  • HeidelbergCement Group
  • 2015-2017

L1 iOS Support Engineer with German

  • Infosys BPO
  • 2012-2015


Tool Name Description URL
Powershell mv Personal History of Software
Powershell z4v Zettelkasten 4 VSCode
Python md2med Markdown → Medium publisher
Powershell kronCLI CLI markdown Journal
Drupal website Corporate IT department
Wordpress website Venetian Glass Art
Wordpress website Dermatologist
Wordpress website Psychotherapeutic Association


Charles University Central European University
2005-2009 2009-2011
Faculty of Humanities Department of Modern History
B.A. degree; graduated with honors M.A. degree; graduated with honors


Human languages

  • Slovak native
  • English C2
  • Czech C2
  • German C1 certified, currently not used

Computer languagues in the order of current usaage

  • Python
  • Powershell; Bash
  • Markdown
  • MS SQL, MySQL, phpMyAdmin, PostgreSQL, SQLite hands-on experience
  • Javascript
  • Regex
  • HTML5
  • CSS3
  • VBA
  • C#

Tools and Frameworks

  • Visual Studio Code as the editor of choice
  • git source control
  • Docker, Vagrant
  • Hashicorp Infrastructure as Code (Terraform; Consul)
  • GitHub, Github pages active user
  • Advanced Chrome & Firefox Developer Tool Debugging
  • Wordpress and Drupal theming
  • Atlassian Jira, Confluence
  • Zendesk and Zendesk guide hands-on experience
  • Windows advanced debugging (Sysiternal Tools, mainly procmon)
  • Fiddler
  • Node.js
  • Google Apps Engine, Google Apps Script
  • xUnit testing framework
  • VBA Scripting and advanced Excel

OS & network

  • TCP/IP, TLS- and DNS-config
  • IIS configuration
  • Windows Server Roles and Features setup
  • .htaccess configurations


  • Knowledge-Centered-Support